Info

Company and Access to Information

Last updated: 2 September 2026

Business information

Legal entity: 101 Products (Pty) Ltd
Trading as: 101 Pet Products
Registration number: 2021/973565/07
Directors: Tania Wannenburg and Daniel Joubert
Physical and service address: Office 27, Block B, PKN Office Park, 62 Taaifontein Street, Montana Park, Pretoria, Gauteng, 0182, South Africa
Telephone: +27 72 220 8275
Email: info@101petproducts.co.za

PAIA Manual

This manual is prepared for 101 Products (Pty) Ltd in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), read with the Protection of Personal Information Act 4 of 2013 (POPIA). Its purpose is to help a person request access to records held by the company.

Head of the private body and Information Officer

Head: Daniel Joubert
Information Officer: Danie Joubert
Email for PAIA and POPIA requests: info@101petproducts.co.za
Telephone: +27 72 220 8275
Address: Office 27, Block B, PKN Office Park, 62 Taaifontein Street, Montana Park, Pretoria, Gauteng, 0182, South Africa.

Information Regulator guide

The Information Regulator publishes a guide explaining how to use PAIA. The guide, prescribed request forms and current fees are available from the Information Regulator at inforegulator.org.za/paia. Contact the Regulator at enquiries@inforegulator.org.za, 010 023 5200 or toll-free 0800 017 160.

How to request a record

  1. Complete the prescribed PAIA request form for a private body and provide sufficient detail to identify the requested record, the preferred form of access and your contact details.
  2. Explain the right you seek to exercise or protect and why the requested record is required for that purpose.
  3. Provide proof of identity and, where acting for another person, proof of authority.
  4. Send the request to the Information Officer at the contact details above and pay any prescribed request or access fee that lawfully applies.

We ordinarily respond within 30 days, subject to any extension permitted by PAIA. Access may be granted, partially granted or refused on a ground permitted by PAIA. A requester dissatisfied with a decision may approach a court or lodge a complaint with the Information Regulator, as applicable.

Records held by the company

  • Company and statutory: incorporation, CIPC, director, shareholder, beneficial-ownership, tax, licence and governance records.
  • Finance: accounting records, invoices, banking records, tax records, budgets, asset records and audit material.
  • Customers and sales: customer details, orders, payments, delivery, returns, warranties, complaints and correspondence.
  • Products and operations: supplier, inventory, pricing, product, procurement, courier, fulfilment and quality records.
  • Employees and contractors: contracts, payroll, leave, performance, training, health-and-safety and statutory employment records, where applicable.
  • Commercial and legal: contracts, insurance, intellectual property, litigation, compliance, policies and professional-adviser records.
  • Information technology and privacy: systems, access controls, security incidents, website, cookies, marketing preferences, POPIA requests and processing records.

Records available without a formal request

Public website pages, product descriptions, prices, customer policies, contact details, marketing material and public company information are generally available without a PAIA request. Automatically available records do not include personal information of another person, confidential commercial information or material protected by law.

Applicable legislation

Records may be kept under legislation including PAIA, POPIA, the Companies Act, Consumer Protection Act, Electronic Communications and Transactions Act, Income Tax Act, Value-Added Tax Act, Tax Administration Act, Basic Conditions of Employment Act, Labour Relations Act, Employment Equity Act, Occupational Health and Safety Act, Unemployment Insurance Act, Compensation for Occupational Injuries and Diseases Act, Copyright Act, Trade Marks Act and other legislation applicable to the company from time to time.

POPIA processing

We process customer, prospect, supplier, employee, contractor and website-user information for sales and fulfilment, payments, customer service, account administration, legal compliance, fraud prevention, security, analytics and marketing where permitted. Categories may include identity and contact details, order and payment status, delivery details, communications, preferences, device and usage data, and employment or supplier information where relevant.

Information may be shared, where lawful and necessary, with Shopify, payment providers, banks, couriers, fulfilment and technology providers, professional advisers, regulators and public authorities. Some service providers may process information outside South Africa; reasonable steps are taken to meet POPIA section 72. Security measures include role-based access, appropriate contractual safeguards, account controls, system updates, backups and incident response proportionate to the information and risk.

Availability and languages

This manual is available free of charge on this website and for inspection at the company address during reasonable business hours by prior arrangement. An accessible electronic copy may be requested by email. The manual is published in English; reasonable assistance or an Afrikaans explanation can be requested from the Information Officer.

Updates

We may update this manual when our records, processing activities, contact details or legal obligations change. The version published on this page is the current version.

PAIA-handleiding: Afrikaanse weergawe

Hierdie afdeling is die Afrikaanse weergawe van die PAIA-handleiding van 101 Products (Edms.) Bpk., handel drywend as 101 Pet Products, opgestel ingevolge artikel 51 van die Wet op die Bevordering van Toegang tot Inligting 2 van 2000 (PAIA), saamgelees met die Wet op die Beskerming van Persoonlike Inligting 4 van 2013 (POPIA).

Besigheids- en kontakbesonderhede

Registrasienommer: 2021/973565/07
Direkteure: Tania Wannenburg en Daniel Joubert
Hoof/Inligtingsbeampte: Danie Joubert
E-pos: info@101petproducts.co.za
Telefoon: +27 72 220 8275
Adres: Kantoor 27, Blok B, PKN Office Park, Taaifonteinstraat 62, Montana Park, Pretoria, Gauteng, 0182, Suid-Afrika.

Hoe om toegang tot ’n rekord te versoek

  1. Voltooi die voorgeskrewe PAIA-versoekvorm vir ’n privaat liggaam en beskryf die rekord, verlangde vorm van toegang en u kontakbesonderhede voldoende.
  2. Verduidelik watter reg u wil uitoefen of beskerm en waarom die rekord daarvoor nodig is.
  3. Verskaf bewys van identiteit en, indien u namens iemand anders optree, bewys van magtiging.
  4. Stuur die versoek aan die Inligtingsbeampte en betaal enige voorgeskrewe fooi wat wettiglik van toepassing is.

Ons reageer gewoonlik binne 30 dae, behoudens ’n verlenging wat PAIA toelaat. Toegang kan toegestaan, gedeeltelik toegestaan of op ’n wettige grond geweier word. Die Inligtingsreguleerder se gids, vorms en huidige fooie is beskikbaar by inforegulator.org.za/paia.

Kategorieë rekords

  • Maatskappy-, CIPC-, direkteurs-, aandeelhouers-, belasting-, lisensie- en statutêre rekords.
  • Finansiële, rekeningkundige, bank-, faktuur-, bate- en ouditrekords.
  • Kliënte-, bestelling-, betaling-, aflewering-, teruggawe-, waarborg-, klagte- en korrespondensierekords.
  • Produk-, voorraad-, verskaffer-, verkrygings-, koerier-, vervullings- en gehalterekords.
  • Werknemer- en kontrakteursrekords waar van toepassing.
  • Kontrakte, versekering, intellektuele eiendom, regs-, nakomings- en professionele rekords.
  • IT-, sekuriteits-, webwerf-, koekie-, bemarkingsvoorkeur-, POPIA- en dataverwerkingsrekords.

Rekords beskikbaar sonder ’n formele versoek

Openbare webbladsye, produkbeskrywings, pryse, kliëntebeleide, kontakbesonderhede, bemarkingsmateriaal en openbare maatskappy-inligting is normaalweg sonder ’n PAIA-versoek beskikbaar. Dit sluit nie ’n ander persoon se persoonlike inligting, vertroulike handelsinligting of wetlik beskermde materiaal in nie.

POPIA-verwerking

Ons verwerk inligting van kliënte, voornemende kliënte, verskaffers, werknemers, kontrakteurs en webwerfgebruikers vir verkope en bestellingvervulling, betalings, kliëntediens, rekeningadministrasie, wetlike nakoming, bedrogbestuur, sekuriteit, ontleding en bemarking waar dit toegelaat word. Inligting kan, waar nodig en wettig, met Shopify, betalingsverskaffers, banke, koeriers, tegnologie- en vervullingsverskaffers, professionele adviseurs, reguleerders en openbare owerhede gedeel word.

Beskikbaarheid en bywerking

Hierdie handleiding is gratis op die webwerf beskikbaar en kan op afspraak gedurende redelike besigheidsure by die maatskappyadres besigtig word. ’n Toeganklike elektroniese afskrif kan per e-pos aangevra word. Die handleiding word bygewerk wanneer ons rekords, verwerkingsaktiwiteite, kontakbesonderhede of regsverpligtinge verander.