Terms of service

Last updated: 2 September 2026

About these terms

These terms govern your use of www.101petproducts.co.za and purchases from 101 Pet Products. “101 Pet Products”, “we”, “us” and “our” refer to 101 Products (Pty) Ltd, trading as 101 Pet Products, registration number 2021/973565/07, registered in South Africa. Our physical and service address is Office 27, Block B, PKN Office Park, 62 Taaifontein Street, Montana Park, Pretoria, Gauteng, 0182, South Africa.

By placing an order, you confirm that you are at least 18 years old, have legal capacity to contract, and accept these terms. These terms must be read with our Privacy Policy, Return and Refund Policy, Shipping Policy, Contact Information and Legal Notice.

Products and pet-health information

We take reasonable care to describe and display products accurately. Colours, packaging, dimensions and appearance may differ slightly from images, and manufacturers may change packaging or ingredients. Always read the product label and instructions supplied with the product.

Information on this website is general product information and is not veterinary diagnosis, treatment or professional advice. Consult a veterinarian where appropriate, particularly before using a medicine, supplement, pest-control product or health product, and for a sick, pregnant, nursing, very young, elderly or chronically ill animal. Stop use and seek professional advice if an adverse reaction occurs.

Prices, stock and orders

Prices are in South African rand and include VAT where applicable. Delivery charges and any other applicable fees are displayed before checkout. Product availability may change without notice.

You can review your basket, correct mistakes and withdraw before submitting your order. Submitting an order is an offer to buy. An automated acknowledgement confirms receipt but does not necessarily mean that we have accepted the order. We may decline or cancel an order for legitimate reasons, including unavailable stock, suspected fraud, a material pricing or description error, or a legal restriction. If payment has already been taken, we will refund it as required by law.

Payment and security

The payment methods available to you are shown at checkout. Payments are processed through Shopify and the payment providers displayed at checkout. We do not ordinarily receive or store your full payment-card details. We use payment systems intended to meet accepted security standards, but no internet transmission is completely risk-free.

Delivery and collection

Delivery and collection are governed by our Shipping Policy. Risk in the goods passes as provided by applicable law. Ownership passes only once we have received full payment.

Cancellations, returns and refunds

You may request cancellation before dispatch by contacting us promptly. If the order has already been dispatched, the Return and Refund Policy and applicable law will apply. Your statutory rights under the Consumer Protection Act and ECTA are not excluded.

Acceptable use

You may not misuse the website, interfere with its security or operation, introduce malicious code, scrape it in a way that disrupts the service, attempt unauthorised access, or use it for unlawful or fraudulent activity.

Intellectual property

The website content, trade marks, logos, graphics, photographs, text and other materials are owned by or licensed to us and are protected by law. You may use the website for personal shopping and may not reproduce or commercially exploit its content without permission, except as permitted by law.

Third-party services and links

The store uses third-party services, including Shopify, payment providers and delivery providers. Third-party websites and services may have their own terms and privacy notices. We are not responsible for third-party content or conduct outside our control, but this does not limit any liability that the law places on us.

Liability

Nothing in these terms excludes or limits liability or consumer rights that cannot lawfully be excluded. To the extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable when the contract was made. We are not responsible for delay or failure caused by events beyond our reasonable control, but we will communicate with you and fulfil our legal obligations.

Complaints and disputes

Please first contact info@101petproducts.co.za or 072 220 8275 so that we can try to resolve the matter. Consumers may also approach the National Consumer Commission through its official complaints process or another competent consumer-protection body. These terms are governed by South African law and South African courts have jurisdiction, without limiting any right to use a lawful dispute-resolution forum.

Changes

We may update these terms prospectively. The terms displayed when you place an order will ordinarily govern that transaction unless the law requires otherwise.