Shipping policy

Last updated: 2 September 2026

Where we deliver

We deliver throughout South Africa using The Courier Guy and/or other reputable delivery providers. Available delivery and collection options, charges and any free-delivery threshold are shown at checkout and may depend on the destination, parcel size, weight and product type. Certain heavy products, including selected dog-food items, may be excluded from free delivery.

Collection is available from our Pretoria premises when the collection option is offered at checkout. Please wait for confirmation that your order is ready before collecting. Collection is by prior arrangement at Office 27, Block B, PKN Office Park, 62 Taaifontein Street, Montana Park, Pretoria, Gauteng, 0182, South Africa.

Processing and delivery times

We normally dispatch in-stock orders within one to three business days after cleared payment is received. The delivery estimate shown at checkout or provided with the shipping confirmation applies to the courier journey. Delivery timing depends on the destination and delivery service. Weekends, public holidays, promotions, severe weather, courier disruptions and remote destinations may cause delays.

Unless a different period is agreed with you, we will execute the order within 30 days after receiving it, as required by the Electronic Communications and Transactions Act. If goods become unavailable or we cannot perform within the required or agreed period, we will notify you and provide the remedy required by law.

Delivery details and missed delivery

You are responsible for providing a complete, accurate delivery address and a reachable telephone number. Please tell us promptly if you notice an error. Additional costs caused by an incorrect address, an unavailable recipient or a refused delivery may be charged where lawful and reasonable.

Inspect the parcel as soon as reasonably possible. If it appears damaged or tampered with, photograph the parcel and product and contact us promptly at info@101petproducts.co.za or 072 220 8275.